Yes, SafeGold is established in Dubai Multi Commodities Centre (DMCC) and its activities are regulated by both DMCC and the UAE Ministry of Economy. 

SafeGold only offers the highest quality, 24 Karat (99.99% purity) gold. All gold bars conform to United Arab Emirates (UAE) Good Delivery or London Bullion Market Association (LBMA) Good Delivery standards and are independently tested on a regular basis.

Please update your Emirates ID via the e& money app. SafeGold requires your latest information at all times to protect your gold and to comply with local regulations.

Your gold is always safe in your account and we aim to provide you with immediate access to your gold. However, if your account is not accessible for any reason, please get in touch with e& money customer support or uaecare@safegold.com as soon as possible.

The security of your gold is always our highest priority. SafeGold has appointed a trustee to protect customer interests. In the unlikely event of SafeGold's liquidation, this trustee ensures that your gold is distributed to you or the sale proceeds are credited to your account.

SafeGold publishes a buy price that you can view on the e& money app. You can buy any amount of gold, starting from as little as AED 10 worth, using the approved payment method(s). Your gold balance is denominated in grams, you can check your current balance anytime via the app.

No, you cannot cancel a purchase order once it has been successfully placed on the platform. You cannot request a return or refund of any order.

Your invoice is shared with you via the app  after each transaction. You can also access your transaction history via the e& money app any time.

SafeGold publishes a sell price that you can view on the e& money app. You can sell any amount of gold, starting from as little as AED 5 worth, and receive the sale proceeds in your wallet or bank account. You can check your updated gold balance anytime via the e& money app.

No, you cannot cancel a sell order once it has been successfully placed on the platform.

Your invoice is shared with you via the app after each transaction. You can also access your transaction history via the e& money app any time.

"Funds will be credited to your account once the transaction is successfully completed. In all but exceptional cases, money is credited to the e& money wallet within a few minutes. 

In exceptional cases or on holidays, a processing delay could take place. The standard turn-around time for resolution of such cases is 24 hours and in some cases, 2 to 3 business days. "

You can request physical delivery for all or part of your gold holding, starting from 1 gram. Select the product you wish to get delivered from the available options of gold bars. You must confirm the delivery order by paying the additional minting and delivery fees. Each product has different minting charges, based on its weight and brand. Delivery charges vary depending on the value of the product and the delivery address. The gold bar will be delivered at your registered address by a logistics provider arranged by SafeGold and the delivery status can be tracked at any time via the e& money app.

Once you place a delivery order, you must accept the delivery made to you. It cannot be scheduled for a later date.

Yes, you can enter a different address; however, verification of the address change request shall be subject to the e& money app’s requirements. In the event that the new delivery area does not fall within our serviceable areas, you may have to enter a different address.

No, the delivery address cannot be changed once the delivery request is accepted and confirmed. Delivery can only be made to the address registered on your e& money account.

Yes, you will be required to pay minting charges as well as delivery charges and applicable VAT. Each product has different minting charges, based on its weight and brand. Delivery charges vary depending on the value of the product and the delivery address.

No, only you can accept the gold delivery upon presenting your own Emirates ID. This is to ensure the highest level of security for you as well as our logistics partners.

All our bars are certified 24K gold, sourced in accordance to the UAE and London Bullion Market Association (LBMA) Good Delivery standards with assay certification and delivered in tamper proof packaging. Please do not accept delivery if you receive your gold in suspicious or damaged packaging, and get in touch with customer support. 

Your order will be delivered within 3 business days in Dubai and 6 business days in other Emirates. We make best efforts to deliver your gold as soon as possible.

Once you have accepted delivery of gold, it cannot be returned.

All your gold purchases are physically stored in secure, world-class vaults managed by reputed custodians such as Brink's within the UAE.

SafeGold's custodians, such as Brink's, have a comprehensive, global insurance policy that includes insurance coverage on your gold stored in their vaults.

You can store your gold with SafeGold without any fees for the first 24 months from your purchase. After this period, a storage fee will be applied based on the tenure of your holdings. The fee is calculated based on the current rate and deducted from your gold balance directly. You will be notified in advance before any fees are charged, and you always have the option to sell your gold or request for physical delivery at any time. The applicable fees will be displayed on the e& money app.

You cannot sell any gold that you have purchased in the last 24 hours as there is a lock-in period. However, you can choose to sell any gold that is bought previously at the sell price starting with minimum of AED 5 worth to the maximum amount of gold that you own (other than what is bought in the last 24 hours).

In the event of your death, subject to the required due diligence, the title to your gold stored in the vault and your account shall be a part of the estate of the deceased and will be distributed in accordance with the legal process for distributing assets to your legal heirs.

At the time of deactivation, you will be offered the option to sell your SafeGold balance or request for delivery of your gold.

You can reach out to e& money customer support or directly to SafeGold customer support at uaecare@safegold.com for any transaction related queries. SafeGold will be available to satisfy any issues/questions related to your account.