1. How can I submit a complaint?

You have three way to reach us:

Phone – By calling our dedicated free of charge complaints hotline. For calls within the UAE, you can reach us toll-free at 800-392-5538. If you are calling from outside the UAE, you can dial +971 800 392 5538. 

Live chat – By using the live chat feature in the e& money App.

Email  – By emailing us at support@eandmoney.com

2. Will I receive confirmation of my complaint?

Once we receive your complaint, you will immediately receive a unique reference number either by phone or SMS to confirm we have received it.

3. How long does it take to resolve a complaint?

We aim to resolve all complaints within 5 working days. If we need more time to fully address your concern, we will send you an SMS update to keep you informed of the progress.

4. What happens after I submit a complaint?

Our dedicated Customer Care Team will review your complaint and coordinate with the relevant departments to resolve your issue. In some cases, this may require us to work with our external partners to fully address your concern.

5. Where can I find more information?

For additional information, you can visit FAQs.