Hi, how can we *help?*
Got questions? We’ve got answers. Explore our frequently asked questions and how-to videos to find out more about e& money.
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How to register complaint?
How can I submit a complaint?
For calls within the UAE: 800-392-5538
For calls outside the UAE: +971 800 392 5538
Email us at: support@eandmoney.com
You can also use our live chat feature in the e& money app
Will I receive confirmation of my complaint?
Once we receive your complaint, you will immediately receive a
unique reference number either by phone or SMS to confirm we
have received it.
How long does it take to resolve a complaint?
We aim to resolve all complaints within 5 working days. If we
need more time to fully address your concern, we will send you
an SMS update to keep you informed of the progress.
What happens after I submit a complaint?
Our dedicated Customer Care Team will review your complaint and
coordinate with the relevant departments to resolve your issue.
In some cases, this may require us to work with our external
partners to fully address your concern.
